Shipping & Returns
Return policy
Due to the hygienic nature of our skincare products, we’re unable to accept returns or exchanges unless an item arrives damaged or defective.
If your order arrives damaged or you believe there is an issue with the product, please contact us within 7 days of delivery with your order number, photos, and a brief description of the concern.
Return shipping costs may be the responsibility of the customer. If a return is authorized, a refund or replacement will be issued once the returned item has been received and inspected.
We want you to feel good about your Wildly Good purchase. If something is not right, please reach out—we’re here to help make it right.
Summer Shipping
To help protect the texture and quality of our natural skincare products during warm weather, summer orders are shipped on Mondays and Tuesdays only.
Depending on the weather forecast, products may be chilled or frozen before shipping and packed with an ice pack to help them stay cool in transit. When your order arrives, please allow products to return to room temperature before opening or using them.
Processing and Fulfilment
Orders are processed and shipped within 2–5 business days. Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Please note that summer shipping days may affect when your order leaves our studio. For example, an order placed later in the week may be held until the following Monday or Tuesday to avoid sitting in transit over a hot weekend.
Shipping rates
We offer free shipping on Canadian orders over $59.
Standard shipping within Canada is a flat rate of $10 per order. For unusually large or heavy orders, additional shipping charges may apply; we will contact you before proceeding if this is the case.
Additional shipping charges and delivery times may apply to remote locations or international destinations.